Privacy Policy

SELLAM Real Estate ("SELLAM", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you. It applies to our website, property enquiries, WhatsApp and phone communications, and any other channel through which you interact with us. We handle personal data in line with Kenya's Data Protection Act, 2019, and the regulations issued under it.

1. Scope of This Policy

This policy covers personal information collected when you browse our website, search or filter property listings, submit an enquiry, subscribe to our newsletter, or otherwise contact our team. It does not cover the practices of third-party websites or services that we may link to, including social media platforms and payment or communication providers, which have their own privacy policies.

2. Why We Collect Your Information

We collect personal information so that we can respond to property enquiries, connect buyers, tenants, and landlords with relevant listings, keep you informed about properties and services that may interest you, operate and improve our website, and meet our legal, tax, and regulatory obligations as a real estate business operating in Kenya.

3. Information You Give Us Directly

When you submit an enquiry, request a viewing, or subscribe to our newsletter, we collect the information you provide — typically your name, phone number, email address, the property you are enquiring about, and any message or preferences you share with us. If you contact us by phone or WhatsApp, we collect the details of that conversation in order to follow up and provide the service you have requested.

4. Information We Collect Automatically

Like most websites, ours automatically records certain technical information when you visit — including your device and browser type, approximate location, pages viewed, and how you arrived at our site. We use this information in aggregate to understand how visitors use our website and to improve its performance, content, and layout. We do not use this information to identify you individually.

5. How We Use Your Information

We use your information to respond to enquiries and arrange viewings or consultations, match you with properties and services relevant to your search, send updates and marketing communications where you have agreed to receive them, maintain accurate records of our dealings with clients, and detect and prevent misuse of our website or services. We will not use your information for a purpose that is materially different from the ones described here without letting you know.

6. Sharing Your Information

We do not sell your personal information. We only share it with a property's landlord, seller, or their representative where necessary to progress an enquiry you have made, with our own staff and agents on a need-to-know basis, or where required by law, regulation, or a valid order from a public authority.

7. Third-Party Service Providers

We work with trusted third-party providers who help us run parts of our business, such as hosting our website, storing enquiry records, and sending emails on our behalf. These providers only access the personal information needed to perform their specific function, and are required to keep it confidential and secure.

8. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, or as required to meet our legal and regulatory obligations, after which it is securely deleted or anonymised.

9. Your Rights

Under the Data Protection Act, 2019, you have the right to ask us what personal information we hold about you, to request that inaccurate information be corrected, to ask us to delete your information where there is no lawful reason for us to keep it, to object to or restrict certain uses of your information, and to lodge a complaint with the Office of the Data Protection Commissioner if you believe we have not handled your information properly. To exercise any of these rights, contact us using the details below.

10. Opting Out and Contacting Us

You can ask to stop receiving marketing emails at any time by using the unsubscribe link in any email we send you, or by contacting us directly. If you have any questions about this policy or how we handle your personal information, please reach out to us at office@sellamre.com or 0700435000. We may update this policy from time to time; the version published on this page always reflects our current practice.